Key data about the role:
Department: Customer Operations (Supply Chain)
Reports to: Supply Chain Manager
Type of contract: Permanent
The Mission:
Analysis and planning of the supply chain, supporting the execution of our strategy, improving and maintaining the balance between quality, service and cost. With a clear focus on meeting customer and internal SLA targets and continuous improvement efficiency goals.
Outcomes:
Lead and manage activities to achieve and improve Customer Service Levels, Operational Efficiency and Cost Management.
Quality: Ensure quality of product supply and deliver KPIs
Costs: Achieve cost savings and inventory targets according to budget
Service: Achieve SLAs and deliver year on year improvements
Responsibilities:
- Anticipate and maintain stock levels to ensure logistical operations and timely fulfillment of customer orders.
- Anticipate inventory demand based on current and future needs.
- Analyze variances between sales forecasts and actual demand to apply statistical rules and models to inventory management and planning.
- Interact closely with the sales department to understand demand forecast drivers and with the Logistics specialist for status and fulfillment of customer orders.
- Analyze and anticipate market trends to determine the best time to purchase inventory.
- Supplier development and coordination, following up on delivery planning and defining service level agreements to ensure fulfilment targets are met.
- Manage and report on safety stocks
- Actively manage the RMA inventory
- Implement operational procedures and KPIs.
- Create inventory reports and present suggestions to the supply chain manager.
- Process automation in the area of responsibility to improve operational efficiency.
- Manage QA to ISO standards with Products & EMS Production Processes
- Maintain safe and healthy work environment by enforcing standards and procedures, complying with Worldsensing’s and legal regulations
- Help to promote the company culture
Competencies:
- Customer service focus
- Honesty and Integrity
- Organization and Planning
- Rigor in accuracy and in data analysis (Advanced mathematical and analytical skills)
- Vendor Management
- Proactivity
- Efficiency
- Excellent written and verbal communication skills
Requirements
- Bachelor’s degree in business management, logistics, or a related field
- At least 3 years (ideally 5 years) of experience working in logistics or supply chain management.
- Experience in Electronic components purchase/ Production Planning / MRP is a plus
- Fluent English and Spanish
Values: Ambition, Excellence, Honesty, Innovation, Commitment & Teamwork
Benefits
- Great work environment: we are a passionate, tight-knit team hailing from 20+ countries.
- You will work remotely while the COVID situation persists
- We are a family-friendly company and support a healthy work-life balance, we’re outcome oriented.
- We like grabbing lunch or a drink together, and coming together for fun events organized (COVID-permitting).
- We love to learn and we love to share so you will actively participate in our knowledge sharing initiatives or transversal committees (communities, show and tell, etc.).
- You can expect a competitive compensation package.
- Opportunity to work for a global IoT player which has been labeled as one of the organizations actively shaping and pioneering the Industrial Internet.
