Key data about the role:

Department: Customer Operations (Supply Chain)

Reports to: Supply Chain Manager

Type of contract: Permanent

The Mission:

Analysis and planning of the supply chain, supporting the execution of our strategy, improving and maintaining the balance between quality, service and cost. With a clear focus on meeting customer and internal SLA targets and continuous improvement efficiency goals.


Lead and manage activities to achieve and improve Customer Service Levels, Operational Efficiency and Cost Management.

Quality: Ensure quality of product supply and deliver KPIs

Costs: Achieve cost savings and inventory targets according to budget

Service: Achieve SLAs and deliver year on year improvements


  • Anticipate and maintain stock levels to ensure logistical operations and timely fulfillment of customer orders.
  • Anticipate inventory demand based on current and future needs.
  • Analyze variances between sales forecasts and actual demand to apply statistical rules and models to inventory management and planning.
  • Interact closely with the sales department to understand demand forecast drivers and with the Logistics specialist for status and fulfillment of customer orders.
  • Analyze and anticipate market trends to determine the best time to purchase inventory.
  • Supplier development and coordination, following up on delivery planning and defining service level agreements to ensure fulfilment targets are met.
  • Manage and report on safety stocks
  • Actively manage the RMA inventory
  • Implement operational procedures and KPIs.
  • Create inventory reports and present suggestions to the supply chain manager.
  • Process automation in the area of responsibility to improve operational efficiency.
  • Manage QA to ISO standards with Products & EMS Production Processes
  • Maintain safe and healthy work environment by enforcing standards and procedures, complying with Worldsensing’s and legal regulations
  • Help to promote the company culture


  • Customer service focus
  • Honesty and Integrity
  • Organization and Planning
  • Rigor in accuracy and in data analysis (Advanced mathematical and analytical skills)
  • Vendor Management
  • Proactivity
  • Efficiency
  • Excellent written and verbal communication skills


  • Bachelor’s degree in business management, logistics, or a related field
  • At least 3 years (ideally 5 years) of experience working in logistics or supply chain management.
  • Experience in Electronic components purchase/ Production Planning / MRP is a plus
  • Fluent English and Spanish

Values: Ambition, Excellence, Honesty, Innovation, Commitment & Teamwork


  • Great work environment: we are a passionate, tight-knit team hailing from 20+ countries.
  • You will work remotely while the COVID situation persists
  • We are a family-friendly company and support a healthy work-life balance, we’re outcome oriented.
  • We like grabbing lunch or a drink together, and coming together for fun events organized (COVID-permitting).
  • We love to learn and we love to share so you will actively participate in our knowledge sharing initiatives or transversal committees (communities, show and tell, etc.).
  • You can expect a competitive compensation package.
  • Opportunity to work for a global IoT player which has been labeled as one of the organizations actively shaping and pioneering the Industrial Internet.