CARRIER ACCOUNT MANAGER

Solutions & Decisions is looking for the best candidates for the position of CARRIER ACCOUNT MANAGER in the Supply team for Barcelona City, for a global multinational in the tech industry. 

Focused on securing capacity for loads (loads to trucks), the Carrier Representative role combines sales, account management, and operational execution to meet the transportation needs of the customer. The Carrier Representative develops and builds relationships with the carrier community in order to grow their portfolio and ensure freight moves in accordance with customer expectations.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Execution:

  • Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments. Focuses on acquiring and growing auto-assigned loads to build their business. May be directed to work on specific freight
  • Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution

Capacity Procurement: 

  • Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions.
  • Ensures capacity meets specific load requirements Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates.
  • Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions.
  • May manage an existing carrier or lane within a certain geography

Internal and External Relationships: :

  • Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
  • Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base
  • Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
  • Establishes contacts and builds relationships to form an internal network of resources

Quality:

  • Drives the automation of carrier activities (automation compliance) in accordance with company strategy. If needed, engages internal SMEs to partner with in selling company’s automation products and services.
  • Ensures quality expectations are met on all assigned business.
  • Complies with expectations as defined in internal trading rule.
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications::

  • Bachelor’s Degree
  • Fluent in Spanish and English (written and verbal)

Preferred Qualifications::

  • Fluent in other European language is a big plus
  • Proficient in Microsoft Office Suite programs
  • Ability to persuade, motivate, negotiate, and influence others
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • Values a diverse and inclusive work environment